PILLAR 02

Joule & Joule AI Agents

Design role-aware AI that understands the work behind the prompt.

SAP PRODUCT DIRECTION

The technology foundation

SAP positions Joule Agents as AI agents with business-process expertise, while Joule Assistants use role and process context to coordinate agents across complex workflows. The value comes from connecting intent with the right data, tools, applications and actions, not from a conversational layer alone.

THE NuvatriX.AI INTELLIGENCE BLEND

How we turn capability into customer value

NuvatriX.AI shapes Joule opportunities around real jobs, business objects and decision rights. We separate simple skills from multi-step agents and cross-functional assistants, so each use case uses the right level of intelligence and control.

Drawing on a portfolio of more than 80 Joule and SAP Business AI use cases, we connect agent experience design with data grounding, process integration, evaluation and adoption. The result is an agent blueprint that delivery teams can implement, not an innovation slide.

JOULE AGENT DELIVERY ARCHITECTURE

Role-aware assistance grounded in the work behind the prompt.

We design the complete agent journey from user intent to business context, coordinated skills, controlled action and measurable adoption.

HOW WE SERVE

From strategic intent
to an executable design.

Our senior-led approach connects business ownership, SAP architecture, trusted data and measurable adoption.

01

Use-case and role design

Define the user, business moment, expected action and measurable success signal.

02

Grounding and context

Map the SAP and non-SAP data, policies and business semantics the agent must understand.

03

Skills, tools and actions

Specify how the agent retrieves, reasons, collaborates and executes across workflows.

04

Evaluation and adoption

Design quality tests, safety checks, user feedback and operational ownership before scale.

AI SCENARIO VIDEO

Explain a revenue miss in minutes

See how Joule grounds a finance question in plans and actuals, identifies drivers and prepares an action brief.

VALUE IN MOTION

Use cases shaped
around real work.

Representative patterns are tailored to your landscape, controls, data readiness and business priorities.

01

Finance business partner assistant

Explain variances, gather supporting context and prepare decision-ready commentary.

02

Cash-collection agent

Prioritize accounts, summarize exposure and coordinate the next approved collection action.

03

Planning copilot

Guide planners through assumptions, scenarios, submissions and management review.

WHAT WE DELIVER

Artifacts your teams can use.

  • Role and job-to-be-done definition
  • Agent conversation and workflow blueprint
  • Grounding, skills and action catalogue
  • Guardrail and evaluation framework
  • Implementation backlog and adoption plan
DESIGNED OUTCOMES
01Less time on multi-step work
02Consistent role-based assistance
03Safer agent actions
04Higher business adoption
Start with Joule Agent Blueprint